Review and mapping of service and support process to Service Cloud. All custom quick start implementations for Service Cloud include setup, configuration and delivery of the following:
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- Users, basic sharing setup and security
- Contact, Account and Case
- Case Escalation Rule
- Case Assignment Rules
- Email-to-Case and Web-to-Case
- Custom Page Layouts and List Views for configured objects
- Custom branded app and home page
- Activities – Tasks, Events
- Email Templates (4)
- Key Metrics (8 reports, 1 dashboard)
- End User training (2 sessions)
$3,450
Duration: 3 – 5 weeks
